View Issue Details

IDProjectCategoryView StatusLast Update
0003456SUMoNew Featurepublic2019-04-21 22:52
ReporterOLLI_SAssigned ToKyle_Katarn 
PriorityhighSeverityminorReproducibilityN/A
Status confirmedResolutionopen 
PlatformWindowsOSMicrosoft WindowsOS Version10
Product Version4.2.6 
Target VersionShort termFixed in Version 
Summary0003456: Show HW Specific Software
DescriptionSome Hardware-Specific Applications are filtered out (not shown) in SUMo.
Example: Canon MP Navigator EX (0002806)

Here SUMo is not consistent, because the following entries are shown in SUMo:
- Canon Easy-PhotoPrint EX (a tool for printing photos and calenders)
- Canon Solution Menu EX (a tool so access all printer tools in one surface)

If a user buys a printer then he also has these tools installed.
And then he also should get informed about updates of his installed software.
So you just inform about updates of an already installed product.

You wrote:
I had to filter it out because too many users complained that this one was "printer device dependant" : some old printers were not supporting the new versions

Suggestion:
Show the update, but show a special icon (or text) that tells the user that the new version might not work with their hardware.
If the hardware is compatible, users will be happy (they get informed about new versions).
If the hardware is NOT compatible, then users see the warning and ignore the update.

It is not good to have an update manager that ignores updates.
TagsNo tags attached.

Activities

Kyle_Katarn

2016-01-06 22:15

administrator   ~0002223

This i'd propose to filter out ALL of them, but to add a setting to disable this filter. Right ?

OLLI_S

2016-01-06 22:36

reporter   ~0002224

Yes, would be cool to have an option:
"Show Hardware Related applications (Caution: for your hardware not all versions of a software may work, so please check this out at the manufacturer website)"

If I have checked this option, then show either "(Hardware Related)" behind the name OR show a special icon in the column "Update".

Kyle_Katarn

2016-01-07 21:19

administrator   ~0002230

Confirmed !

wolf

2018-04-04 20:52

reporter   ~0002863

These tools don't come with the printer. They are available for various printers of the manufacturer. So there is some indirect dependency between device model and tool availability. I manually downloaded them. One doesn't seem to be anymore available at least for one version of windows, but perhaps for an older version still available. And SUMo reports all of these installed versions. Only the Canon IJ Scan Utility, I could not update and find for my actual operating system Windows 10 although SUMo specifies a more recent version availble, without specifying the Windows version supported.

Kyle_Katarn

2018-04-04 21:01

administrator   ~0002864

Thanks !

wolf

2019-04-20 20:38

reporter   ~0003238

I'm also in favor for such a solution with configuration option.

And concerning such a warning about compatibility issues related either to operating system version or hardware, I don't care about it. The design of SUMO implies that any user should have his own process to check such issues as SUMO doesn't do it for the user, by design. When SUMO becomes more wide spread such a warning might become important for less experienced users and be a reminder to the experienced ones. Take a look at Intel software for an example about complex dependencies. This application publisher publishes these dependencies on the download page and provides some kind of more abstract summary by some support tools.

Kyle_Katarn

2019-04-21 22:52

administrator   ~0003245

ok

Issue History

Date Modified Username Field Change
2016-01-05 22:49 OLLI_S New Issue
2016-01-06 22:15 Kyle_Katarn Note Added: 0002223
2016-01-06 22:15 Kyle_Katarn Assigned To => Kyle_Katarn
2016-01-06 22:15 Kyle_Katarn Status new => feedback
2016-01-06 22:36 OLLI_S Note Added: 0002224
2016-01-07 21:19 Kyle_Katarn Note Added: 0002230
2016-01-07 21:19 Kyle_Katarn Status feedback => confirmed
2016-01-07 21:19 Kyle_Katarn Target Version => 4.3.x
2016-05-06 18:01 Kyle_Katarn Target Version 4.3.x => Short term
2018-04-04 20:52 wolf Note Added: 0002863
2018-04-04 21:01 Kyle_Katarn Note Added: 0002864
2019-04-20 20:38 wolf Note Added: 0003238
2019-04-21 22:52 Kyle_Katarn Note Added: 0003245