View Issue Details

IDProjectCategoryView StatusLast Update
0003476IDPhotoStudioBugpublic2016-01-17 17:42
Reporterm8r-d139g7 Assigned ToKyle_Katarn  
PrioritynormalSeveritymajorReproducibilityalways
Status resolvedResolutionfixed 
Platformx64OSWindowsOS Version8.1
Product Version2.13.8 
Target VersionFixed in Version2.13.9 
Summary0003476: Unable to determine picture format
DescriptionWhen IDPhotoStudio starts up, it shows the message
"Unable to determine picture format. Please contact support"
Steps To ReproduceOpen the IDPhotoStudio
Additional InformationI am using LIP "pa-IN"

https://msdn.microsoft.com/en-us/library/dd318693(v=vs.85).aspx

0x0446 Punjabi (pa) 0x46 LANG_PUNJABI India, Gurmukhi script (IN) 0x01 SUBLANG_PUNJABI_INDIA

Here is your log file contents

==================== LOG Starts ==========================
Info [16-01-16 23:42:01] Unable to determine picture format.
Info [16-01-16 23:41:09] Selecting format :
Info [16-01-16 23:41:09] Scale mode : Stretch
Info [16-01-16 23:41:09] Selected printer : (2) PDFCreator
Info [16-01-16 23:41:09] Printer 6 : Adobe PDF
Info [16-01-16 23:41:09] Printer 5 : Fax
Info [16-01-16 23:41:09] Printer 4 : HP Deskjet Ink Advant K209a-z
Info [16-01-16 23:41:09] Printer 3 : Microsoft XPS Document Writer
Info [16-01-16 23:41:09] Printer 2 : PDFCreator
Info [16-01-16 23:41:09] Printer 1 : Send to Kindle
Info [16-01-16 23:41:09] 6 printer(s) found
Info [16-01-16 23:41:09] Portable : No
Info [16-01-16 23:41:09] Administrator : No
Info [16-01-16 23:41:09] 64Bits : Yes
Info [16-01-16 23:41:09] Windows : 6.3 (Windows8.1)
Info [16-01-16 23:41:09] IDPhotoStudio v2.13.8.44
Info [16-01-16 23:41:09] C:\Program Files (x86)\KC Softwares\IDPhotoStudio\IDPhotoStudio.exe
Info [16-01-16 23:41:09] Starting
================LOG Ends==========================================
TagsNo tags attached.

Activities

m8r-d139g7

2016-01-16 19:17

reporter  

Capture.PNG (202,923 bytes)
Capture.PNG (202,923 bytes)

Kyle_Katarn

2016-01-16 23:30

administrator   ~0002240

After this error message, are all the format displayed in the drop down list ?

m8r-d139g7

2016-01-17 08:31

reporter   ~0002241

Nopes, nothing is shown in dropdown Options menu.

Kyle_Katarn

2016-01-17 11:16

administrator   ~0002242

Please try this test build and tell me if it fixes the bug : http://kcsoftwares.com/beta/IDPS_lite.exe

m8r-d139g7

2016-01-17 17:38

reporter   ~0002258

Yes that does fix the problem. Thanks.

Issue History

Date Modified Username Field Change
2016-01-16 19:17 m8r-d139g7 New Issue
2016-01-16 19:17 m8r-d139g7 File Added: Capture.PNG
2016-01-16 23:23 Kyle_Katarn Assigned To => Kyle_Katarn
2016-01-16 23:23 Kyle_Katarn Status new => acknowledged
2016-01-16 23:30 Kyle_Katarn Note Added: 0002240
2016-01-16 23:30 Kyle_Katarn Status acknowledged => feedback
2016-01-17 08:31 m8r-d139g7 Note Added: 0002241
2016-01-17 11:16 Kyle_Katarn Note Added: 0002242
2016-01-17 17:38 m8r-d139g7 Note Added: 0002258
2016-01-17 17:42 Kyle_Katarn Status feedback => resolved
2016-01-17 17:42 Kyle_Katarn Fixed in Version => 2.13.9
2016-01-17 17:42 Kyle_Katarn Resolution open => fixed