View Issue Details

IDProjectCategoryView StatusLast Update
0004576SUMoBugpublic2017-12-11 11:53
ReportermetchAssigned ToKyle_Katarn 
PrioritynormalSeverityminorReproducibilityalways
Status feedbackResolutionopen 
Product Version5.4.2 
Target VersionFixed in Version 
Summary0004576: Unable to open SUMo main window
DescriptionI am using SUMo on my PC at work. I am using the portable version 5.4.2.378.

When I run SUMo, the application starts but I cannot see the main window (see screenshot). I tried to run the program in administrator mode and in compatibility mode, but it does not help. I am running Windows10 x64 with admin access.

Is there a log file or a crash report that I could look at or attach to this issue? How can I enable a debug mode?
TagsNo tags attached.

Activities

metch

2017-12-06 10:46

reporter  

sumo.png (7,662 bytes)
sumo.png (7,662 bytes)

Kyle_Katarn

2017-12-06 20:55

administrator   ~0002732

Did previous versions work ? Same problem with portable version ?

metch

2017-12-06 21:04

reporter   ~0002733

I tested some previous versions (portable variant only). They have all the same behavior. How can I send you a log file?

Kyle_Katarn

2017-12-09 10:13

administrator   ~0002734

c:\Users\<user>\AppData\Roaming\KC Softwares\SUMo => SUMo.log

metch

2017-12-11 11:53

reporter   ~0002737

Thank you. The log file did not help very much:

Info [17-12-11 11:52:17] Licence checked OK
Info [17-12-11 11:52:17] File downloaded in 203ms
Info [17-12-11 11:52:17] Wizard display
Info [17-12-11 11:52:17] Excluded folders list : 0 items
Info [17-12-11 11:52:17] Ignore list : 0 items
Info [17-12-11 11:52:17] Loading Skipped updates : 0 items
Info [17-12-11 11:52:17] Loading Cache : 0 items
Info [17-12-11 11:52:17] Checking licence...
Info [17-12-11 11:52:17] Reading Stats
Info [17-12-11 11:52:17] Not registered
Info [17-12-11 11:52:17] Language : English (United States)
Info [17-12-11 11:52:17] Portable : Yes
Info [17-12-11 11:52:17] Administrator : Yes
Info [17-12-11 11:52:17] 64Bits : Yes
Info [17-12-11 11:52:17] Windows : 10.0 (Windows10)
Info [17-12-11 11:52:17] SUMo (Software Updates Monitor) v5.4.2.378
Info [17-12-11 11:52:17] C:\dev\sumo\SUMo.exe
Info [17-12-11 11:52:17] Starting

I had to start as Administrator to get a log file. The I have to kill the Sumo process to close the program. I am not sure what is happening here...

Issue History

Date Modified Username Field Change
2017-12-06 10:46 metch New Issue
2017-12-06 10:46 metch File Added: sumo.png
2017-12-06 20:55 Kyle_Katarn Assigned To => Kyle_Katarn
2017-12-06 20:55 Kyle_Katarn Status new => feedback
2017-12-06 20:55 Kyle_Katarn Note Added: 0002732
2017-12-06 21:04 metch Note Added: 0002733
2017-12-09 10:13 Kyle_Katarn Note Added: 0002734
2017-12-11 11:53 metch Note Added: 0002737