View Issue Details
|ID||Project||Category||View Status||Date Submitted||Last Update|
|0004958||SUMo||Bug||public||2018-06-15 16:29||2018-08-08 19:58|
|Status||closed||Resolution||no change required|
|Platform||Windows PC||OS||Windows 7||OS Version||Professional|
|Summary||0004958: SUMo crashes during auto-update|
|Description||During auto-update the program crashes and the existing SUMo executable file gets deleted but is not replaced with the newer version.|
This requires a manual download and software re-installation.
During the update process an error code appears indicating that "An error occurred while trying to rename a file in the destination directory: MoveFile failed code 183. Cannot create a file when that file already exists."
Selecting the "Retry" button fails to resolve the issue. Selecting the "Ignore" button results in a second error message indicating "Unable to execute file". "ShellExexecuteEx failed; code 5. Access is denied"
|Steps To Reproduce||This is hard to reproduce as it only happens when a newer software version becomes available. I check for updates once a week and this has happened for several weeks. I didn't previously report the problem, hoping it would be resolved in the newer version.|
|Additional Information||This might be a conflict between my anti-virus software and the program installation process. I will try adding a directory exclusion and see if this resolves the problem.|
Still, if the update process fails, at the very least it should leave in place the existing version.
Perhaps the auto-update software can store the existing version as a temp file and only delete it if the update successfully completes. If the update doesn't successfully complete, the original file can then be restored with an appropriate explanatory message.
|Tags||No tags attached.|
|2018-06-15 16:29||FH||New Issue|
|2018-06-15 21:19||Kyle_Katarn||Relationship added||related to 0004942|
|2018-06-15 21:19||Kyle_Katarn||Target Version||=> 5.12.x|
|2018-06-15 21:19||Kyle_Katarn||Assigned To||=> Kyle_Katarn|
|2018-06-15 21:19||Kyle_Katarn||Status||new => acknowledged|
|2018-08-08 19:57||Kyle_Katarn||Note Added: 0003021|
|2018-08-08 19:58||Kyle_Katarn||Target Version||5.12.x =>|
|2018-08-08 19:58||Kyle_Katarn||Status||acknowledged => closed|
|2018-08-08 19:58||Kyle_Katarn||Resolution||open => no change required|