View Issue Details

IDProjectCategoryView StatusLast Update
0005786SUMoBugpublic2019-12-20 12:34
Reporter100PIER Assigned ToKyle_Katarn  
PrioritynormalSeverityminorReproducibilityalways
Status feedbackResolutionopen 
PlatformPCOSW10 64bitsOS Version1909
Summary0005786: SUMO does not detect properly ICECREAM applications
DescriptionSUMO v5.10.4.439 does not detect ICECREAM software applications such as PDF Editor and <image Resizer.
TagsNo tags attached.

Activities

100PIER

2019-12-17 18:17

reporter  

Icecream_Softwares_17dec19.PNG (55,525 bytes)   
Icecream_Softwares_17dec19.PNG (55,525 bytes)   

Kyle_Katarn

2019-12-18 20:53

administrator   ~0003799

What if you drag'n'drop their exe file onto SUMo ?

100PIER

2019-12-19 09:00

reporter   ~0003800

Hello Kyle,
I don't understand what is the "drag'n'drop" operation onto SUMO.
However, for example I have tested the + (add) operation with the "icepdfeditor.exe" application file and nothing happen.
SUMO does continue to ignore it.
The best thing is you do tests by yourself with these free applications and do investigate the problems.
The problems are not specific to my PC, it can be reproduce on any PC W10 v1909 build 18363.535.

Kyle_Katarn

2019-12-19 20:48

administrator   ~0003801

Would you please do the same method then post SUMo log here ?

100PIER

2019-12-20 10:02

reporter   ~0003802

Please, explain what "SUMo log" does mean for you ?

100PIER

2019-12-20 12:34

reporter   ~0003803

Moreover, I do observe also SUMo does not display the correct version values for ICECREAM applications detected such as PDF converter, PDF Split&Merge, and Screen Recorder.
W10 Programs panel does display ALL ICECREAM version values properly.
Why SUMo does not ? and omit to detect some of ICECREAM applications ?

Issue History

Date Modified Username Field Change
2019-12-17 18:17 100PIER New Issue
2019-12-17 18:17 100PIER File Added: Icecream_Softwares_17dec19.PNG
2019-12-17 18:17 100PIER File Added: Icecream_Softwares_SUMO_non_detection_17dec19.PNG
2019-12-17 19:31 Kyle_Katarn Project ApHeMo => SUMo
2019-12-18 20:53 Kyle_Katarn Assigned To => Kyle_Katarn
2019-12-18 20:53 Kyle_Katarn Status new => feedback
2019-12-18 20:53 Kyle_Katarn Note Added: 0003799
2019-12-19 09:00 100PIER Note Added: 0003800
2019-12-19 20:48 Kyle_Katarn Note Added: 0003801
2019-12-20 10:02 100PIER Note Added: 0003802
2019-12-20 12:34 100PIER Note Added: 0003803