Error Message 5

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KMHeck
Posts: 5
Joined: Tue Nov 06, 2018 12:20 am

Error Message 5

Post by KMHeck » Tue Nov 06, 2018 11:04 pm

Each time I try to install Sumo Free I get this error message:

Error creating register key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current
Version\Uninstall\KC Softwares SUMO_ is 1

RegCreateKeyEX Failed: code 5
Access is denied

Any ideas on how to solve this issue?

Kyle_Katarn
Site Admin
Posts: 1127
Joined: Sun Jul 03, 2011 8:13 pm

Re: Error Message 5

Post by Kyle_Katarn » Wed Nov 07, 2018 6:46 pm

Do you give admin rights to the installer ?

KMHeck
Posts: 5
Joined: Tue Nov 06, 2018 12:20 am

Re: Error Message 5

Post by KMHeck » Wed Nov 07, 2018 9:39 pm

The message also appears if I run as administrator -is the the same as giving admin rights to the installer?

Kyle_Katarn
Site Admin
Posts: 1127
Joined: Sun Jul 03, 2011 8:13 pm

Re: Error Message 5

Post by Kyle_Katarn » Thu Nov 08, 2018 8:44 pm

Do you have any sandboxing / AV which might block SUMo installer ?

Is SUMo Portable working fine on your system ?

KMHeck
Posts: 5
Joined: Tue Nov 06, 2018 12:20 am

Re: Error Message 5

Post by KMHeck » Sun Nov 11, 2018 4:27 pm

I have uninstalled one app with a sandbox and turned off all the other
AV programs, but it doesn't make any difference. SUMO Portable doesn't
seem to work - I can only download the PC version of 2,462 kbytes, and
then get the error message.

Kyle_Katarn
Site Admin
Posts: 1127
Joined: Sun Jul 03, 2011 8:13 pm

Re: Error Message 5

Post by Kyle_Katarn » Sun Nov 11, 2018 5:19 pm

What's the error with SUMo portable ?

KMHeck
Posts: 5
Joined: Tue Nov 06, 2018 12:20 am

Re: Error Message 5

Post by KMHeck » Tue Nov 13, 2018 1:36 am

I was unable to download the portable version.

KMHeck
Posts: 5
Joined: Tue Nov 06, 2018 12:20 am

Re: Error Message 5

Post by KMHeck » Tue Nov 13, 2018 6:30 pm

I was one who downloaded 1809 too early. This message may come from the defective download. I am now getting it when I try to install other
updates also. This isn't really a SUMO issue.

Kyle_Katarn
Site Admin
Posts: 1127
Joined: Sun Jul 03, 2011 8:13 pm

Re: Error Message 5

Post by Kyle_Katarn » Tue Nov 13, 2018 8:44 pm

OK... good to know :-(

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