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Error Message 5

Posted: Tue Nov 06, 2018 11:04 pm
by KMHeck
Each time I try to install Sumo Free I get this error message:

Error creating register key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current
Version\Uninstall\KC Softwares SUMO_ is 1

RegCreateKeyEX Failed: code 5
Access is denied

Any ideas on how to solve this issue?

Re: Error Message 5

Posted: Wed Nov 07, 2018 6:46 pm
by Kyle_Katarn
Do you give admin rights to the installer ?

Re: Error Message 5

Posted: Wed Nov 07, 2018 9:39 pm
by KMHeck
The message also appears if I run as administrator -is the the same as giving admin rights to the installer?

Re: Error Message 5

Posted: Thu Nov 08, 2018 8:44 pm
by Kyle_Katarn
Do you have any sandboxing / AV which might block SUMo installer ?

Is SUMo Portable working fine on your system ?

Re: Error Message 5

Posted: Sun Nov 11, 2018 4:27 pm
by KMHeck
I have uninstalled one app with a sandbox and turned off all the other
AV programs, but it doesn't make any difference. SUMO Portable doesn't
seem to work - I can only download the PC version of 2,462 kbytes, and
then get the error message.

Re: Error Message 5

Posted: Sun Nov 11, 2018 5:19 pm
by Kyle_Katarn
What's the error with SUMo portable ?

Re: Error Message 5

Posted: Tue Nov 13, 2018 1:36 am
by KMHeck
I was unable to download the portable version.

Re: Error Message 5

Posted: Tue Nov 13, 2018 6:30 pm
by KMHeck
I was one who downloaded 1809 too early. This message may come from the defective download. I am now getting it when I try to install other
updates also. This isn't really a SUMO issue.

Re: Error Message 5

Posted: Tue Nov 13, 2018 8:44 pm
by Kyle_Katarn
OK... good to know :-(