Is Sumo Down?

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coover
Posts: 6
Joined: Wed Jan 16, 2013 11:47 pm

Is Sumo Down?

Post by coover »

I have installed version 439, today, on two separate computers, and neither scan or work. It looks like the SUMo server might be down.

coover
Posts: 6
Joined: Wed Jan 16, 2013 11:47 pm

Re: Is Sumo Down?

Post by coover »

For the last 7 hours, all I get is a message "Please Wait" on both computers.

Kyle_Katarn
Site Admin
Posts: 1426
Joined: Sun Jul 03, 2011 8:13 pm

Re: Is Sumo Down?

Post by Kyle_Katarn »

Works perfect here and on other user's machines.
Any firewall or AV or antimalware (MBAM,..) potentially blocking SUMo outgoing communications towards our server ?

GabrielK
Posts: 1
Joined: Wed Sep 18, 2019 9:21 am

Re: Is Sumo Down?

Post by GabrielK »

MBAM was causing issues for me. Wanted to pull my hair out the other day until I figured it out.

Kyle_Katarn
Site Admin
Posts: 1426
Joined: Sun Jul 03, 2011 8:13 pm

Re: Is Sumo Down?

Post by Kyle_Katarn »

Thanks for letting me know !

scheff
Posts: 110
Joined: Tue Apr 16, 2019 3:00 pm
Location: DE

Re: Is Sumo Down?

Post by scheff »

coover wrote:
Mon Dec 09, 2019 3:11 am
For the last 7 hours, all I get is a message "Please Wait" on both computers.
May you please provide more details about context? On which machine with which CPU and how much RAM are you running? How long lasted this situation and did it come back? What's the difference to your situation seven years ago, when you detected that your installation of Malwarebytes was blocking the communication to SUMo server?

I've configured SUMo to work intensively on my devices. And even on a powerful device with sufficient RAM, I usually don't have to wait longer than about 75 minutes (not hours) for a complete SUMo scan or check operation.

Kyle_Katarn
Site Admin
Posts: 1426
Joined: Sun Jul 03, 2011 8:13 pm

Re: Is Sumo Down?

Post by Kyle_Katarn »

... and are you still affected by the problem ?

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