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Is Sumo Down?

Posted: Mon Dec 09, 2019 1:20 am
by coover
I have installed version 439, today, on two separate computers, and neither scan or work. It looks like the SUMo server might be down.

Re: Is Sumo Down?

Posted: Mon Dec 09, 2019 3:11 am
by coover
For the last 7 hours, all I get is a message "Please Wait" on both computers.

Re: Is Sumo Down?

Posted: Mon Dec 09, 2019 8:52 pm
by Kyle_Katarn
Works perfect here and on other user's machines.
Any firewall or AV or antimalware (MBAM,..) potentially blocking SUMo outgoing communications towards our server ?

Re: Is Sumo Down?

Posted: Wed Jan 08, 2020 1:28 pm
by GabrielK
MBAM was causing issues for me. Wanted to pull my hair out the other day until I figured it out.

Re: Is Sumo Down?

Posted: Wed Jan 08, 2020 1:48 pm
by Kyle_Katarn
Thanks for letting me know !

Re: Is Sumo Down?

Posted: Tue Feb 04, 2020 9:35 pm
by scheff
coover wrote:
Mon Dec 09, 2019 3:11 am
For the last 7 hours, all I get is a message "Please Wait" on both computers.
May you please provide more details about context? On which machine with which CPU and how much RAM are you running? How long lasted this situation and did it come back? What's the difference to your situation seven years ago, when you detected that your installation of Malwarebytes was blocking the communication to SUMo server?

I've configured SUMo to work intensively on my devices. And even on a powerful device with sufficient RAM, I usually don't have to wait longer than about 75 minutes (not hours) for a complete SUMo scan or check operation.

Re: Is Sumo Down?

Posted: Thu Feb 06, 2020 7:25 am
by Kyle_Katarn
... and are you still affected by the problem ?