Licence not saved

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Kalle
Posts: 2
Joined: Fri Sep 03, 2021 1:18 pm

Licence not saved

Post by Kalle »

Das Programm lässt sich unter Win 10 installieren und startet gut. Danke! Ich gebe die Seriennummer ein, die wird akzeptiert. Beim nächsten Programmstart wird diese neu verlangt. Bedeutet, sie wird nicht gespeichert. Was mache ich falsch?

The program can be installed under Win 10 and starts well. Thanks! I enter the serial number, it is accepted. This will be requested again the next time the program is started. Means it is not saved. What am i doing wrong?


i dont use Sandbox.
Kyle_Katarn
Site Admin
Posts: 1511
Joined: Sun Jul 03, 2011 8:13 pm

Re: Licence not saved

Post by Kyle_Katarn »

Please contact our tech support (support @ kcsoftwares.com) and share Audiograil log (after enabling "debug mode" in settings and restarting AudioGrail)
Kalle
Posts: 2
Joined: Fri Sep 03, 2021 1:18 pm

Re: Licence not saved

Post by Kalle »

Thanks!. I found the problem. The program needs a computer with online access. I tried to install on a machine without internet.
Kyle_Katarn
Site Admin
Posts: 1511
Joined: Sun Jul 03, 2011 8:13 pm

Re: Licence not saved

Post by Kyle_Katarn »

Correct !
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