Licence not saved

[Kalle]

Das Programm lässt sich unter Win 10 installieren und startet gut. Danke! Ich gebe die Seriennummer ein, die wird akzeptiert. Beim nächsten Programmstart wird diese neu verlangt. Bedeutet, sie wird nicht gespeichert. Was mache ich falsch?

The program can be installed under Win 10 and starts well. Thanks! I enter the serial number, it is accepted. This will be requested again the next time the program is started. Means it is not saved. What am i doing wrong?


i dont use Sandbox.

[Kyle_Katarn]

Please contact our tech support (support @ kcsoftwares.com) and share Audiograil log (after enabling "debug mode" in settings and restarting AudioGrail)

[Kalle]

Thanks!. I found the problem. The program needs a computer with online access. I tried to install on a machine without internet.

[Kyle_Katarn]

Correct !