Ist SharewareOnSale not legit? Sumo Server unavailable

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Asker
Posts: 2
Joined: Sat Sep 24, 2022 3:09 pm

Ist SharewareOnSale not legit? Sumo Server unavailable

Post by Asker »

I've two questions:

1) Since some days the Server for checking is a newer sofware is available isn't available.
2) I got a license key from a giveaway-site, but it seems not longer legit. The username is SharewareOnSale. Is this not legit?
If the administrator need the page I get the key, let me know. I'll send you a PN. Don't want to post the page, because I din't want to spread a possible scam site. (For now the site seems legit)
Kyle_Katarn
Site Admin
Posts: 1589
Joined: Sun Jul 03, 2011 8:13 pm

Re: Ist SharewareOnSale not legit? Sumo Server unavailable

Post by Kyle_Katarn »

1) May I have more details ?
2) SharewareOnSale is fully legit. However, giveaways are usually limited to current branch (5.15.x ...) and "breaks" if you attempt to use them on a newer branch (5.16.x)
Asker
Posts: 2
Joined: Sat Sep 24, 2022 3:09 pm

Re: Ist SharewareOnSale not legit? Sumo Server unavailable

Post by Asker »

Thanks for answer.
How can I give you more details?
If Sumo wants to begin checking for updates I get the error:
---------------------------
SUMo
---------------------------
Serverfehler. Versuchen Sie es später noch einmal.
---------------------------
OK
---------------------------
I also want to change some settings, but if I click the "OK"-Button nothing happens.

I also redownloaded Sumo (Portable Version).
Kyle_Katarn
Site Admin
Posts: 1589
Joined: Sun Jul 03, 2011 8:13 pm

Re: Ist SharewareOnSale not legit? Sumo Server unavailable

Post by Kyle_Katarn »

Please send me SUMo logs after enabling debug mode in settings.
Any AV or firewall blocking SUMo ?
Does full uninstall + reinstall solves the issue ?
Asker
Posts: 2
Joined: Sat Sep 24, 2022 3:09 pm

Re: Ist SharewareOnSale not legit? Sumo Server unavailable

Post by Asker »

I can't, because if I go into Settings and click the "OK"-Button nothing happens. Also by clicking the X-Button.
I have to close Sumo with the Task Manager.

Is there a way to start Sumo in Debug-Mode with an parameter?

I use Windows 10, 21H2 and no external Antivirus or Firewall program. Only the Windows integrated.
I only use the portable version. I tested it from starting two different folder locations.
Last edited by Asker on Thu Sep 29, 2022 12:08 am, edited 2 times in total.
Kyle_Katarn
Site Admin
Posts: 1589
Joined: Sun Jul 03, 2011 8:13 pm

Re: Ist SharewareOnSale not legit? Sumo Server unavailable

Post by Kyle_Katarn »

Please contact our tech support for deeper investigation and troubleshooting.
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